Return Policy

Welcome to Kelor.EU! We want to ensure that you are completely satisfied with your purchases from our website www.kelor.eu. If the ordered products do not meet your expectations, we offer you the possibility of returning them in accordance with our detailed policy below.

1. General return conditions:

• Products can be returned within 14 calendar days from the receipt of the order, in accordance with the legal provisions in force.

• Products must be in perfect condition, unused, and in their original packaging, along with all accessories and related documentation.

2. Return procedure:

• To return a product, please contact us by email ONLY at [contact.kelor@gmail.com] within 14 days of receiving your order. Specify the reason for the return and your order number.

ATTENTION - RETURNS ARE PROCESSED ONLY BY EMAIL, NOT BY PHONE OR WHATSAPP!

 

• We will provide you with detailed instructions on returning the products, including the address to which they should be shipped.

• Return shipping costs will be borne by the customer, unless the product is defective or does not match the description.

3. Verification and refund:

• Once the products reach us and are verified, we will proceed with the refund of the returned products' value as soon as possible.

• The refund will be made only by bank transfer.

4. Defective or non-compliant products:

• If a product is defective or does not match the description, please notify us within 48 hours of receiving your order.

• We will arrange, at your choice, the replacement of the product or a full refund, without shipping costs.

5. Contact:

• For any additional questions or assistance, please contact us at the email address [contact.kelor@gmail.com]
• Kelor.EU reserves the right to modify this return policy without prior notice. Please check this page periodically to stay informed of any changes.

Thank you for your understanding and cooperation.

Sincerely, The www.kelor.eu Team